Program Information

Information about the Novartis Patient Assistance Foundation, Inc. and other available programs

Help NOW‒So You Can Get Back to the Moments That Matter

If you have limited or no prescription coverage

The Novartis Patient Assistance Foundation may be able to help

The Novartis Patient Assistance Foundation is one of the financial assistance programs provided by Novartis Pharmaceuticals and is committed to providing access to Novartis medications for those most in need. The foundation provides free medication to patients with limited or no prescription drug coverage. Over the past year, the Novartis Patient Assistance Foundation, Inc. provided over $1 billion in free medication to more than 45,000 patients in the United States.

About the Novartis Patient Assistance Foundation

After using Patient Assistance NOW, you may be directed to the Novartis Patient Assistance Foundation. The foundation provides assistance to people experiencing financial hardship who have limited or no prescription coverage for their prescription medicines.

If you have a financial hardship and limited or no prescription coverage, then you may be eligible to receive your Novartis medicines for free.

To be eligible for help through the Novartis Patient Assistance Foundation, Inc., you must:

  • Be a US resident
  • Meet income criteria
  • Have limited or no private or public prescription coverage*

 

Household
Size

Annual Income
Thresholds

1 Person

2 People

3 People

4 People

≤$75,000

≤$100,000

≤$125,000

≤$150,000


 

For individuals with households of more than 4 people, the income threshold goes up $25,000 for every additional person living in the household.

*Exception process exists.

If you've been prescribed a Novartis medication, you may be able to get help.

Questions? Contact us:
Novartis Patient Assistance Foundation, Inc.
1-800-277-2254

Disclaimer:
The Novartis Patient Assistance Foundation, Inc. and Novartis Pharmaceuticals Corporation do not guarantee success in obtaining reimbursement, nor do we submit appeals on behalf of providers or patients. Third-party payment for medical products and services is affected by numerous factors, not all of which can be anticipated or resolved by the Novartis Patient Assistance Foundation, Inc. staff.

Additional support is available for Novartis Oncology medications.
Click here for more information

If you have prescription coverage

There are several patient support programs available for certain Novartis oncology and specialty products

If you have insurance and have been prescribed a Novartis medicine, we can help guide you through the reimbursement process for certain Novartis oncology and specialty products. Most programs offer valuable patient support services, and some may help if you cannot afford your out-of-pocket co-pay costs.

Novartis Patient Assistance NOW Oncology (PANO)

Novartis Patient Assistance NOW Oncology (PANO):

1-800-282-7630

A Novartis Patient Assistance Program dedicated to helping eligible individuals determine whether they qualify to receive Novartis Oncology medicines at a reduced cost or for free, as well as get help with claiming insurance benefits.

COSENTYX® Connect (Patient Support Program)

COSENTYX® Connect (Patient Support Program):

1-844-267-3689

The COSENTYX® Connect Personal Support Program provides assistance with treatment and investigates insurance coverage for COSENTYX. The program offers a range of helpful resources and services that are available whenever eligible individuals need them, including:

  • A Patient Services Liaison and support team who are available to answer questions and provide support
  • Step-by-step supplemental injection training
  • Investigation of final insurance coverage determination
  • Financial assistance, if eligible
  • Coordination of treatment delivery
  • Answers to questions about COSENTYX and the services the program provides

COSENTYX® (secukinumab) injection, for subcutaneous use Prescribing Information.

ENTRESTO® Central

ENTRESTO® Central:

1-888-ENTRESTO (1-888-368-7378)

ENTRESTO® Central is a program designed to support eligible individuals throughout their treatment.

ENTRESTO® (sacubitril and valsartan) tablets, for oral use Prescribing Information.

EXTAVIA® Go ProgramTM

EXTAVIA®Go ProgramTM:

1-866-925-2333

An EXTAVIA® Go ProgramTM Navigator is a live representative who can answer questions about EXTAVIA and provide in-home injection training with EXTAVIA, reimbursement information, and other support.

EXTAVIA® (interferon beta-1b) for injection, for subcutaneous use Prescribing Information.

GILENYA® Go Program®

GILENYA® Go Program®:

1-877-408-4974

The GILENYA® Go Program® is dedicated to helping eligible individuals learn more about starting GILENYA and offers services to assist them with GILENYA treatment, such as:

  • Verifying insurance benefits and providing coverage information
  • Assisting with prior authorization and appeals, if required
  • Providing co-pay and co-insurance assistance, if eligible
  • Offering motivation, helpful treatment reminders, and ongoing support

GILENYA® (fingolimod) capsules, for oral use Prescribing Information.

GlatopaCare®

GlatopaCare®:

1-855-GLATOPA (1-855-452-8672)

GLATOPA® (glatiramer acetate injection), for subcutaneous use Prescribing Information.

ILARIS® Patient Support Program

ILARIS® Patient Support Program:

1-866-972-8315

The ILARIS® Patient Support Program offers a full range of services to assist eligible individuals with ILARIS treatment, such as:

  • Contacting insurance companies
  • Verifying insurance benefits and investigation of coverage
  • Assisting with prior authorization and appeals, if needed
  • Providing co-pay and co-insurance assistance, if eligible
  • Providing the option of having a home health nurse to assist with ILARIS treatment

ILARIS® (canakinumab) injection, for subcutaneous use Prescribing Information.

OmniSource® (Patient Support Program for OMNITROPE)

OmniSource® (Patient Support Program for OMNITROPE):

1-877-456-6794

OMNITROPE® (somatropin [rDNA origin]) for injection Prescribing Information.

PodCare+®

PodCare+®:

1-877-999-8624

PodCare+® is staffed with knowledgeable PodCare+ specialists and patient support liaisons who can:

  • Answer questions about insurance coverage and reimbursement
  • Offer prescription co-pay support, if eligible
  • Help eligible individuals get started on treatment and answer administration questions
  • Provide resources to teach individuals how to use the TOBI® PODHALER®
  • Provide ongoing support via the PodCare+ patient support liaison outreach program

TOBI® (tobramycin inhalation solution), USP Prescribing Information.

TOBI® PODHALER® (tobramycin inhalation powder), for oral inhalation use Prescribing Information.

Sandoz One SourceTM

Sandoz One SourceTM:

1-844-Sandoz1 (1-844-726-3691)

Sandoz One SourceTM provides a range of services for its customers, including:

  • General payer policy research
  • Billing and coding information
  • Benefit verification
  • Prior authorization information
  • Claims tracking and denials/appeals information
  • Information on external resources and support for patients
  • Commercial co-pay program

ZARXIO® (filgrastim-sndz) injection, for subcutaneous or intravenous use Prescribing Information.

Novartis Reimbursement Services (Transplant)

Novartis Reimbursement Services (Transplant):

1-877-952-1000

A Novartis call center that can determine what financial support and benefit coverage is available to eligible individuals in need of Novartis transplant medicines—whether they are insured or uninsured.

The call center can:

  • Verify insurance benefits and investigate coverage
  • Assist with prior authorization and appeals, if needed
  • Answer questions about other payer requirements specific to an individual's health policy
  • Provide co-pay and co-insurance assistance, if eligible

Disclaimer:
Reimbursement services support and Novartis Pharmaceuticals Corporation neither guarantee success in obtaining reimbursement, nor submit appeals on behalf of providers or patients. Third-party payment for medical products and services is affected by numerous factors, not all of which can be anticipated or resolved by reimbursement services staff.

If you are looking for additional support

There are several government or independent organizations and charities that may be able to offer support

Financial assistance may be available from government, independent, or charitable foundations to qualified patients who are unable to afford their co-pay costs.

Government Organizations

Additional information and support can be found at:

Healthcare.gov: An official US government website that is the home of the federal Health Insurance Marketplace. The website provides information on how individuals may qualify for coverage through Marketplace plans, Medicaid, or the Children's Health Insurance Program as well as valuable information about the Marketplace, including appeals processes and how to get the most out of insurance coverage and Medicaid. To apply, compare plans, enroll, or ask a question, call 1-800-318-2596 or go to www.healthcare.gov.

Medicare Part D: Also known as the Medicare prescription drug benefit, Medicare Part D is health insurance that helps cover the cost of prescription drugs for Medicare beneficiaries. For more information, please call 1-800-MEDICARE (1-800-633-4227) or go to www.medicare.gov.


Independent Organizations

Partnership for Prescription Assistance (PPA): PPA is a single point of access to public and private patient assistance programs that offer more than 2500 medicines from Novartis and other pharmaceutical companies. The mission is to increase awareness of patient assistance programs and boost enrollment of those who are eligible. To access the PPA by phone, call toll-free 1-888-4PPA-NOW (1-888-477-2669) or go to www.pparx.org.

NeedyMeds.org: NeedyMeds is a 501(c)(3) national non-profit information resource dedicated to aiding people with locating assistance programs to help them afford their medications and other health care costs.


Co-pay Assistance Through Independent Charitable Foundations

Assistance Fund
1-855-845-3663

www.theassistancefund.org

CancerCare®
1-866-552-6729

www.cancercarecopay.org

Good Days from CDF (formerly known as the Chronic Disease Fund)
1-972-608-7141

www.gooddaysfromcdf.org

HealthWell Foundation®
1-800-675-8416

www.healthwellfoundation.org

Leukemia & Lymphoma Society®
1-877-557-2672

www.LLS.org/copay

National Organization for Rare Disorders
1-800-999-6673

www.rarediseases.org

Patient Access Network Foundation
1-866-316-7263

www.panfoundation.org

Patient Advocate Foundation
1-866-512-3861

www.copays.org

Patient Services, Inc.
1-800-366-7741

www.patientservicesinc.org

The organizations and websites listed above are independently operated and not managed by Novartis Pharmaceuticals Corporation. Novartis assumes no responsibility for any information they may provide.